Terms of Service
This website is operated by Suple Gold. Throughout the platform, the terms “we,” “our,” and “Suple Gold” refer to our company. By browsing our pages or making a purchase, you use our “Services” and confirm that you have read and accepted these Terms of Service in full, including the accessory policies mentioned herein.
These Terms apply to all users of the website, whether visitors or customers. We recommend careful reading before using any feature of the platform. If you do not agree with the conditions described here, we recommend that you discontinue use of the website.
General Conditions of Use
By accepting these Terms, the user declares to be of legal age under applicable legislation and agrees to use the platform responsibly, ethically, and in compliance with current legislation. It is prohibited to use our products or website for unlawful purposes. Failure to comply with any rule may result in restriction or blocking of access.
Registration and User Account
Creating an account on the Suple Gold website is not required for purchases. However, we offer this option to provide a more practical and organized experience. By creating an account, the user agrees to keep their credentials confidential and to notify Suple Gold immediately if they identify misuse or unauthorized access. Suple Gold reserves the right to refuse or cancel registrations that contain false, incomplete, or inconsistent information.
Accuracy and Timeliness of Information
We work to keep all website information accurate and up to date. However, we are not responsible for typographical errors in descriptions, prices, or availability. We reserve the right to correct such information and, when necessary, cancel affected orders, providing a full refund to the buyer.
Products
Suple Gold seeks to present clear and accurate information about all available products. Small variations in color, texture, or characteristics may occur due to lighting, batch, or technical adjustments. Some items may have limited stock and are subject to the rules of our Return and Refund Policy.
Prices and Promotions
The amounts shown are presented in US Dollars (USD) and may be adjusted without prior notice, according to market updates or internal policies. The final purchase price includes the product value, shipping costs, and any applicable fees, shown transparently on the order finalization page. Promotions, campaigns, and discounts have limited duration and depend on available stock. Suple Gold reserves the right to end or modify such conditions at any time.
Payments
Suple Gold offers secure payment methods widely used in the country. By finalizing the purchase, the customer authorizes the full charge of the amounts shown at checkout. All payments are processed with encryption and enhanced security standards. Suple Gold does not request credit card details by email, phone, WhatsApp, or any channel outside the secure payment environment.
Delivery and Shipping
The estimated delivery time is calculated at the time of purchase, considering the payment confirmation time, order preparation time, and transit time to the destination region. Orders with payment confirmed by 2:00 PM (Brasília time) on business days begin separation on the same day; after this time, or on weekends and holidays, processing occurs on the next business day. After the preparation stage (1 to 3 business days), the order is dispatched, with a transit time of 3 to 7 business days, varying by location. In total, the estimated delivery is 4 to 10 business days. We ship to the entire United States territory, with free shipping on all purchases, regardless of value or quantity of items.
External situations — such as weather conditions, strikes, or other factors beyond Suple Gold’s control — may cause exceptional delays. In such cases, we will keep the customer informed whenever possible.
Returns
Suple Gold operates in compliance with the Consumer Protection Code and fully respects the right of withdrawal. The conditions, deadlines, and procedures for return, exchange, and refund are detailed in our Return and Refund Policy, available on the website.
Prohibited Uses
It is expressly prohibited to use our website or services to:
Engage in unlawful acts or acts that violate United States or international legislation.
Incite or facilitate violations of any nature.
Infringe intellectual property rights of Suple Gold or third parties.
Provide false, incomplete, or misleading information during registration or purchase.
Take actions that compromise the operation, security, or integrity of the platform.
Third-Party Tools and External Links
The Suple Gold website may contain links to partner portals or integrations with external tools. Access to these addresses is the user’s responsibility. Suple Gold does not guarantee the security, availability, or content of third-party sites and services.
Comments, Reviews, and Suggestions
By submitting reviews, comments, or suggestions to Suple Gold, the user authorizes the use of this content for institutional purposes, without compensation. The user guarantees that the submitted material does not infringe third-party rights or contain illegal or offensive content.
Intellectual Property
All elements present on the Suple Gold website — including visual identity, logos, images, texts, and institutional materials — are protected by copyright, trademarks, and specific legislation. It is prohibited to reproduce, distribute, modify, or use any content without prior formal authorization from Suple Gold.
Privacy and Data Protection
The processing of personal data provided on the website is regulated by our Privacy Policy, in full compliance with the General Data Protection Law (Law No. 13.709/2018 — LGPD). The Privacy Policy is available on the website for detailed review.
Limitation of Liability
Suple Gold is not responsible for damages resulting from improper use of the website, temporary inability to access the platform, or indirect losses related to the use of purchased products. In any situation, the company’s maximum liability is limited to the amount paid for the specific product that is the subject of the claim.
Indemnification
The user agrees to hold Suple Gold harmless from any claims, damages, or expenses resulting from the user’s breach of these Terms of Service.
Severability
If any clause of these Terms is deemed invalid or unenforceable, that part will be disregarded individually, with all other provisions remaining in effect.
Termination
Obligations undertaken during use of the platform remain valid after access ends. These Terms remain in effect until the user stops using the services or Suple Gold terminates access due to non-compliance with the rules established herein.
Entire Agreement
These Terms of Service, together with the other policies published on the website, constitute the entire agreement between the user and Suple Gold, superseding any prior understandings on the same subject.
Changes to These Terms
Suple Gold may update or modify these Terms of Service at any time to meet legal requirements, process improvements, or operational adjustments. All changes take effect as of the publication date on the website. We recommend periodically reviewing this page to stay up to date.
Governing Law and Jurisdiction
Business Information
Phone: +55 16 97603-8346
Email: contato@suplegold.com
Address: Rua Anna Fachin Vieira, 115, Jardim Joaquim Procopio de Araujo Ferraz, Ribeirão Preto, São Paulo, 14065-360, Brazil.
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Saturday and Sunday Closed
Response Time: 1 to 2 business days