Privacy Policy
Suple Gold respects the privacy of its customers, users, and visitors. This Privacy Policy explains how Suple Gold, a legal entity, collects, uses, stores, protects, and shares personal data in the context of its website, customer service, orders, deliveries, and customer relationships.
By using our website, registering, making a purchase, requesting a quote, contacting us through official channels, or using our services, the user declares awareness of the practices described in this policy, in accordance with the General Data Protection Law (Lei Geral de Proteção de Dados Pessoais), Law No. 13.709/2018, the Consumer Protection Code, and other applicable regulations.
1. Identification of the Controller
Company name: Suple Gold
Email for privacy matters: contato@suplegold.com
2. Personal Data Collected
Suple Gold may collect the following personal data, depending on the user’s interaction with our channels:
Identification data: full name, CPF, CNPJ, or identification document, when necessary.
Contact data: email, phone, WhatsApp, and full address (registration, billing, and delivery).
Order data: products purchased, purchase history, and service requests.
Payment data: credit card information processed exclusively by a secure gateway. Suple Gold does not request full card details by email, phone, WhatsApp, or any channel outside the secure payment environment.
Tax data: information necessary for invoice issuance and compliance with legal obligations.
Browsing data: IP address, device type, browser, pages accessed, and time spent on the suplegold.com website.
3. Purpose of Processing
The personal data collected by Suple Gold is used for the following purposes:
Create and maintain customer registration.
Process orders, quotes, payments, billing, and invoice issuance.
Prepare, separate, handle, check, ship, and deliver products.
Confirm data, provide customer service, and guide on orders, delivery, or support.
Comply with legal, regulatory, tax, health, and administrative obligations.
Prevent fraud and protect the rights of Suple Gold, customers, and third parties.
Improve website functionality, shopping experience, and quality of customer service.
Send promotional communications, offers, or news, when there is user consent or applicable legal basis.
4. Legal Basis for Processing
The processing of personal data by Suple Gold is carried out based on the following hypotheses set forth in the LGPD:
Contract execution: to process purchases and carry out deliveries (Art. 7, V).
Compliance with legal obligation: for invoice issuance and compliance with requirements from tax, health, and regulatory authorities (Art. 7, II).
Consent: for sending marketing communications and news (Art. 7, I).
Legitimate interest: for fraud prevention and service improvement (Art. 7, IX).
When processing depends on consent, the user may revoke it at any time, without prejudice to situations where data retention is necessary to comply with legal obligations or other hypotheses authorized by legislation.
5. Data Sharing
Suple Gold does not trade, sell, or rent its customers’ personal data. Sharing occurs only when necessary for service provision or compliance with legal obligations, with:
Carriers, Correios, and logistics operators: for processing and tracking deliveries.
Payment gateways and financial institutions: for secure processing of transactions.
E-commerce, hosting, security, and technology platforms: for technical operation of the online store.
Invoice issuance and accounting systems: for compliance with tax obligations.
Public authorities, regulatory bodies, and health authorities: when there is a legal obligation, order, or valid request.
Third parties necessary for the defense of rights of Suple Gold, customers, or third parties, in administrative, judicial, or extrajudicial proceedings.
6. Cookies and Browsing Technologies
The Suple Gold website uses cookies to:
Keep your browsing session active and secure.
Remember items added to the shopping cart.
Analyze site traffic volume for technical improvements.
Personalize your experience according to your preferences.
You may configure your browser to refuse cookies, but please be aware that some site features, such as login, cart, and checkout, may be affected.
7. Data Security
Suple Gold adopts the following measures to protect your information:
SSL certificate with HTTPS encryption on all pages.
Payment processing in a secure and isolated environment.
Data access restricted exclusively to authorized personnel.
Storage on servers protected with high security standards.
Important: no digital platform is entirely free of risk. In the event of a significant security incident, Suple Gold will take appropriate measures in accordance with applicable legislation.
8. Data Retention
Your data is stored for as long as necessary for:
Execution of the purchase contract and compliance with product warranty.
Compliance with tax obligations, such as mandatory invoice retention for up to 5 years.
Regular exercise of rights in judicial or administrative proceedings.
After these periods end, the data is duly deleted or anonymized, except where there is a legal basis for retention.
9. Your Rights (LGPD)
According to the LGPD, you have the following rights:
Confirmation: to know whether we process your data.
Access: to request a copy of all your personal data in our possession.
Correction: to request the update of incomplete or incorrect data.
Anonymization or blocking: of unnecessary or excessive data.
Portability: to receive your data in a structured format.
Deletion: to request the deletion of data processed based on your consent.
Revocation: to withdraw your authorization for use at any time.
Review: of decisions made solely based on automated processing.
To exercise any of these rights, contact us at contato@suplegold.com.
10. Data of Children and Adolescents
The Suple Gold website is not directed at children or adolescents. Purchases, registrations, and requests must be made by adults or their legal guardians. When it is necessary to process data related to minors for order fulfillment, processing will occur with the participation or authorization of the legal guardian.
11. Commercial Communications
Suple Gold may send operational communications related to orders, delivery, support, and customer service without the need for additional consent. Promotional communications, offers, and campaigns will only be sent when there is user consent. Unsubscribing may be requested at any time through the available channels, without prejudice to the sending of operational messages necessary for the order.
12. Changes to This Policy
This Privacy Policy may be updated periodically to reflect improvements or changes in legislation. We recommend regularly checking this page at suplegold.com. Significant changes will be communicated by email or notice on the site.
Business Information
Phone: +55 16 97603-8346
Email: contato@suplegold.com
Address: Rua Anna Fachin Vieira, 115, Jardim Joaquim Procopio de Araujo Ferraz, Ribeirão Preto, São Paulo, 14065-360, Brazil.
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Saturday and Sunday Closed
Response Time: 1 to 2 business days