Payment Policy
This document presents the payment methods and financial security protocols adopted by Suple Gold in all transactions carried out on the suplegold.com website.
1. Accepted Payment Methods
Suple Gold offers the following payment options:
- Credit cards: Visa, Mastercard, American Express, and other major credit cards. Transactions are protected by anti-fraud systems and end-to-end encryption.
- Debit cards: major debit cards accepted.
- Express checkout: Apple Pay and Google Pay.
2. Payment Processing Flow
Payment must be completed when you finalise your order on the website. Separation and shipping of products only begin after effective payment confirmation by the card issuer or payment provider. In case of refusal or transaction failure, the order will not be generated and you will be notified to try again with another payment method.
3. Prices and Taxes
The amounts shown on the suplegold.com website are always in British Pounds (GBP). Suple Gold reserves the right to adjust prices without prior notice, respecting orders already confirmed. Any additional costs are presented in detail in the order summary before payment confirmation.
4. Transaction Security
All data traffic between your browser and our server is encrypted via SSL protocol, identified by the padlock in the address bar. Suple Gold does not store any sensitive card data on its servers, such as number, expiration date, or security code (CVV). This information is processed directly by the payment gateway, in a secure and isolated environment.
5. Fraud Prevention
Orders showing signs of unauthorised or suspicious activity may be preventively suspended or cancelled. For higher-value purchases, our team may request additional identity verification to ensure the cardholder’s security.
6. Refunds and Disputes
Every refund request follows the rules detailed in our Return and Refund Policy, available on the website. Chargebacks considered improper will be forwarded to the fraud analysis department. If you notice any discrepancy on your statement, contact us by email at contato@suplegold.com before contacting your card issuer — our team is ready to resolve it as soon as possible.
Business Information
Email: contato@suplegold.com
Address: Rua Anna Fachin Vieira, 115, Jardim Joaquim Procopio de Araujo Ferraz, Ribeirão Preto, São Paulo, 14065-360, Brazil.
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (London time, GMT/BST), Saturday and Sunday Closed
Response Time: 1 to 2 business days